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Keep It Simple and Practical In the world of IT service management, it's easy to fall into the trap of over-engineering solutions. Layers...

In a world full of processes, tools, and frameworks, it’s easy to lose sight of the most important question: "Does what I’m doing...

Introduction: I'm fortunate to have worked for companies that genuinely value the candidate experience, and it’s something I’ve come to...

If there’s one ITIL guiding principle that can turbocharge both your day-to-day business-as-usual (BAU) tasks and those big, high-stakes...

By now, most of us have encountered AI in some form—whether chatting with a virtual assistant, using ChatGPT, or leveraging AI-powered...

As technology continues to play a central role in modern business operations, managing software subscriptions and licenses has become a...

Image credit - Karla Hernandez Introduction: Problem Management in ITIL v4 is a crucial practice for identifying and resolving the root...

In today's fast-paced and increasingly digital world, maintaining seamless IT operations is essential for business success. When...

In ITIL 4, the customer journey is not a solo endeavour; it involves multiple stakeholders, each playing a unique role in shaping the...

Over the years, I’ve seen all sorts of approaches when it comes to KPIs for customer-facing teams. Some companies operate without them...

If you’ve ever tried to overhaul an IT process, you know how overwhelming it can feel. There’s always that temptation to wipe the slate...

ITIL 4 (Information Technology Infrastructure Library) is a widely adopted framework for IT Service Management (ITSM). It helps...

In the ever-evolving landscape of Information Technology Service Management (ITSM), staying ahead of the curve is essential to ensure...